Privacy Policy

Last updated: June 06, 2025

This Privacy Policy describes how ND Group Company Limited (“we,” “us,” or “MarketMator”) collects, uses, and protects your personal information when you visit marketmator.com and purchase our digital products.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

  • Full name and email address (required at checkout)
  • Phone number (optional)
  • Any messages or inquiries sent to support@marketmator.com

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent, referring URLs
  • Transaction data processed through Sepay payment gateway

What we do NOT collect:

  • We do not store bank account numbers or credit card details directly on our systems. All payment data is handled by Sepay’s secure infrastructure.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders (delivering digital products via email)
  • Verify payments and prevent fraudulent transactions
  • Send order confirmations, delivery notifications, and support responses
  • Improve website performance and user experience
  • Comply with legal obligations under Vietnamese law
  • Send promotional communications (only with your explicit consent)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent — when you voluntarily provide information and agree to our terms
  • Contractual necessity — to fulfill the purchase agreement between us
  • Legal obligation — compliance with Decree 13/2023/ND-CP on Personal Data Protection (Vietnam) and applicable international regulations including GDPR (for EU customers)
  • Legitimate interests — operating and securing our platform

4. Sharing Your Information

We do not sell your personal data. Information is shared only in the following circumstances:

  • Suppliers/fulfillment partners — minimum necessary order data is shared with our digital product suppliers solely to complete your order delivery
  • Payment processor (Sepay) — transaction data required to verify and complete payments
  • Legal authorities — when required by Vietnamese law enforcement or competent government agencies
  • Business protection — when necessary to protect our legal rights, prevent fraud, or enforce our policies

All third parties we work with are contractually required to handle your data securely and only for the stated purpose.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your cart
  • Analyze website traffic and user behavior (via Google Analytics or similar tools)
  • Improve our services and product recommendations

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations (Vietnamese accounting law requires transaction records for a minimum of 5 years)
  • Resolve disputes and enforce agreements

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For all users (under Vietnamese law — Decree 13/2023/ND-CP):

  • Right to be informed about data collection
  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (subject to legal retention requirements)
  • Right to withdraw consent at any time

For EU/EEA users (under GDPR):

  • All rights above, plus:
  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with your local supervisory authority

To exercise any of these rights, contact us at support@marketmator.com. We will respond within 30 days.

8. International Data Transfers

MarketMator is operated from Vietnam. If you access our services from outside Vietnam (including the EU or US), your data may be transferred to and processed in Vietnam.

For EU users, we ensure such transfers comply with GDPR through appropriate safeguards including standard contractual clauses where required.

9. Children’s Privacy

Our services are intended for users 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.

10. Security

We implement industry-standard technical and organizational measures to protect your data including:

  • SSL/TLS encryption for all data transmission
  • Restricted access to personal data on a need-to-know basis
  • Regular security reviews of our systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our services after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

ND Group Company Limited

Operating as: MarketMator

Website: marketmator.com

Email: support@marketmator.com

 Address: No. 35 Le Van Luong Street Thanh Xuan Ward Hanoi 100000 Vietnam